To the owners of this establishment: fire the front desk staff that are needlessly rude to clients and "know-it-alls".
Like others, I have to complain about the high prices. I do understand it is an emergency only facility. I felt like it was understaffed and that charging $10 for one pill that I can buy for pennies was a bit excessive, not to mention the cost of the blood work and the basic visit fee. They did provide an estimate prior to keeping him overnight, and told me the cost for an ultrasound and the possible cost of surgery. I know emergency rooms at hospitals are out to lunch on fees, but urgent care clinics are generally within reason. I wish emergency vets could lower their fees to match urgent care, not emergency room, levels.
Thank you Emergency Vet Clinic of Tualatin!! About a month ago, our vet prescribed Cyclosporine for our 20 lb dog. She had an adverse reaction to it and started panting, pacing, was really anxious, and was trying to vomit. I called and they gave me the best and FREE advice any vet has given us......take her for a slow walk and if that doesn't help and she is still acting strange in a couple hours, bring her in. Well, it worked! The woman that answered the phone, I cannot thank you enough! I called the next day to find out who it was but the woman that answered said it could've been a couple people, so at any rate, I just want to thank you and the rest of the team there. We have been there a couple times with our dog and have always appreciated the staff, but this advice saved us another vet visit, which was really appreciated as we are going through a specialist and have incurred a bunch of debt trying to get her better. She is doing better now and we will recommend you to all our friends and family. Thank you!!!
All in all, call before showing up, expect a long wait regardless (unless for true emergencies), and bad front desk customer service. Then actually decent vet care. I would never go here except for an EXTREME emergency.
I understand this is an emergency clinic. I don't know if it was because my cat was not visibly injured or they were understaffed, but I waited 45 minutes to be seen. Dr Reza was gentle in his exam, took notes regarding the medications I brought from home and assured me the staff knew how to administer inhaled medications for my asthmatic cat. He also told me about what time in the morning Boots would be re-examined and what to expect should the x-rays not reveal anything. He also told me I could call for updates at any time, but they would call early the next morning.
By the time you get seen, it will be the worst customer service experience you will have had for an animal care situation. I took my bunny here after calling to make sure that a vet was working who could see bunnies. After driving over there, the front desk technician told me that because I didn't talk to HER, I probably couldn't be seen as bunnies can't be seen by all vets. After waiting for her to confirm there was in fact a vet who could see a bunny, the tech was very demanding about me accepting that she hadn't been rude and I felt forced to stay here for care due to lack of options. Not a good personality for owners who are in distress. The vet was FANTASTIC after waiting almost 2 hours to be seen.
So far I've only taken one kitty there, and we had a great experience the two times we went. My kitten, Annie, was found in a field, sick and alone. When I took her to the emergency vet, they took excellent care of her. The staff was professional and friendly. I don't remember the name of the doctor we saw, but he was very kind and knowledgable. They helped me save Annie's life, and if I ever need to visit an emergency vet again, this is where I will be going!
I have nothing but good things to say about the two doctors I dealt with, Dr. Reza and Dr. Andy. Dr. Reza did the intake and told me exactly what they were going to do. I was sent to the clinic by my regular vet because she thought my cat may have swallowed something that may have been lacerating his intestine and her clinic was not equipped to handle it. This was on a late Friday afternoon.
That said, I would highly recommend EVCOT if you have an emergency for your pet and it must be taken care of immediately. Just make sure you have lots of money or room left on your credit card!
I waited until 8:30 the next day and called, leaving a message to be called back since the doctor on call was with a patient. An hour later, Dr. Andy called and explained that the x-ray did not show a foreign object in the intestines, but did show something suspicious, so they did an ultrasound, as my vet had mentioned as a possibility. Unfortunately for Boots, a large, inoperable mass was found. Dr. Andy explained possibilities as far as bringing Boots home for a few days, but we could not bear to watch him continue to barely eat, knowing the pain was most likely increasing, so we elected euthanasia that day.
I was very impressed that they provided a room with a comfortable couch and brought Boots to us wrapped in a blanket. We got to spend as much time as we wanted and gave him a lot of his favorite treat. Dr. Andy was kind and gentle to both Boots, while administering the drugs after a full explanation of what he was doing, and kind to us before, during and after the procedure. He also showed us to an exit door so that we did not have to go back through the lobby.
Did not like the fact that they did not offer a payment plan. For that I will not be coming back. They are also very much overpriced. I didn't realize I was paying hourly to be there. Wish I was told before the bill came what they were actually charging me. I understand I was paying for treatment so I would have liked to have been informed. This would not have been such a problem if they were able to work with me on a payment plan especially for how large my bill was. Quite disappointed in my experience.
Emergency Veterinary Clinic Of Tualatin is a US Veterinary Care based in Tualatin, Oregon. Emergency Veterinary Clinic Of Tualatin is located at 8250 SW Tonka St, Tualatin, OR 97062, USA.
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